Mysuru postal division in Karnataka gets integrated system for services

Customers will get delivery status of their posts or parcels on their mobile phones or can track status online.— PHOTO: M.A. SRIRAM

CUSTOMERS CAN AVAIL THEMSELVES OF ANY SERVICE FROM ANY COUNTER

Mysuru is all set to become the first postal division in the country to adopt a common system for various postal services, integrating all software solutions introduced under a core banking network.

From Thursday, customers need not wait at a particular counter for a particular service, as every counter will be able to provide all the services available at the post office.

A team of professionals from Tata Consultancy Services (TCS) on Wednesday took up the task of integrating the solutions into a common system. Postal services across the division, covering 65 post offices and 202 branches, remained suspended to facilitate the work.

The team, with the support from the Department of Posts, spent over six months to accomplish the task.

Shivaiah, Senior Superintendent of Post Offices, Mysuru division told The Hindu that Mysuru was selected for the pilot project considering previous ‘models’ successfully introduced here, for improving customer service.

“The integration work is underway and the common system will be ready for operations from Thursday. With this, Mysuru division will become the first postal division in the country to introduce this improved service,” he said.

Barring Nanjangud and T. Narsipur (which are part of Chamarajnagar postal division), the remaining taluks in the district – Mysuru city, Mysuru taluk, K R Nagar, H D Kote, Periyapatna, and Hunsur – come under Mysuru division.

Mr. Shivaiah said software had been developed for various services such as postal life insurance, postal savings account, recurring deposits and so on. Recently, core banking system had been introduced for the convenience of customers.

The officer said customers sometimes had to wait for their turn to avail services at a particular counter even though the next counter was free. However, with the integration of various software solutions and bringing them under a unified system, customers can avail any postal service from any counter, he explained.

Importantly, customers will get delivery status of their posts or parcels on their mobile phones or can track status online. All data will be stored at the central server in Mumbai.

After the integration of software solutions, the company professionals would provide post-implementation service, assisting the employees to trouble shoot any problem, Mr. Shivaiah added.

Mysuru division can become a model for other postal divisions across the country for replicating the common customer service system in the coming months.

Mysuru division will become the first postal division in the country to introduce this improved service.