Solution for the TD claim closure error-" penal interest must be Yes" in DOP Finacle

Solution for the TD claim closure error-" penal interest must be Yes" in DOP Finacle

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• Generally in DOP Finacle we will close the claim closure after modification of customer status to deceased at CIF level and verify
• For detailed step by step procedure for claim closures for all the type of accounts in DOP Finacle can be viewed by the users by

But in some cases while closing the TD account using claim closure we will get the error - "If the pre closure interest table code or the interest rate is entered, then penal interest collection must be 'YES' " in DOP Finacle.

• The error screen shot will be as shown in the below figure

Root cause of the above Problem :- 

• The above problem arises for all MIS/TD claim closures when the lock in period is not completed i.e. for all partial claim closures.
• For SCSS account we will adjust the interest by using the menu HINTTM where as for TD/MIS partial closure which came for claim closure there is need of interest adjustment.

Solution for the above Problem :- 

• As said in the above step this is mainly due to partial closure hence the solution for such type of closures is we have to enter the value date as date of death and closure reason code as "DTCLM" while closing the account in counter PA then the system will not give the above said error.
• After closing the account verify the account closure in the supervisor option and view the amount eligible for the customer.