Accepting of MPKBY Agent RD Transactions through BCP Menu in DOP Finacle

CBS Business Continuity Plan (BCP) Documents

What is BCP?

BCP is an alternative to accept some transactions from the customers when Finacle Application will not be accessible in all CBS Post Offices.

When BCP is to be invoked?

BCP will be invoked through an order issued by F.S. Division of Postal Directorate to CEPT Team to enable special BCP Menus.

LIST OF transactions which can be accepted during BCP

Following type of transactions can be accepted during BCP:-

(1) Deposits in Savings Account.

(2) Deposits in RD Account opened and operated directly (not through MPKBY Agents)

(3) Deposits in PPF Accounts.

Procedure for accepting transactions during BCP:-

• When mail is received from CEPT Team/Circle SPOC regarding use of BCP, deposit transactions by cash are to be accepted in Savings Accounts, RD Accounts (other than opened by MPKBY Agents) and PPF Accounts standing in the same post office (no Intersol transaction). 
• On the Deposit Form (Pay-in-Slip), customer should be asked to write his/her mobile number or landline Number and last balance. 
• While accepting cash, no entry should be made in Passbook but counterfoil of Deposit Form should be given to customer duly date stamped and signed by PA. 
• Account number and amount deposited should be entered in Excel Format attached with this mail and also given in below. 
• In the Excel sheet, scheme can be selected either as SB or Rd or PPF. After completion of data entry of transactions, print out of the excel file should be taken. 
• When Finacle Access is restored or counter hours are over, click on “Generate File” in the excel format. 
• It will create a .txt file showing scheme type i.e SB or RD or PPF, date in DDMMYY format and total amount of transactions in D/. 
• After this step, while browsing in the relevant menu, this file should be uploaded in the relevant menu as shown in the below screen shots. It is to ensured that only that day's file is uploaded by confirming date and total amount from the file name. 
• Supervisor has to verify these transactions by using menu HTV. 
• After verification, these transactions would appear in relevant LOT and consolidation. 
• Report of success and rejected records can be seen from reports in HPR. If any transaction is rejected during upload, Deposit Slip of that transaction should be kept separately and customer should be contacted over phone (phone number written on the deposit slip). 
• Cash of these transactions should be kept out of account alongwith vouchers. 
• As and when customer comes, corrections should be got done in the Deposit Slip and transaction along with cash should be accounted for in Finacle.

CLICK HERE TO VIEW THE BCP DOCUMENT

CLICK HERE TO VIEW STEP WISE GUIDE TO GENERAL FILE

View /download Complete Procedure

SB Account Opening in DOP Finacle

SB Account Opening in DOP Finacle

SB Account opening includes two steps.

1.Account Opening

2.Funding

Step By Step Procedure in Detail - India Post Finacle Guide

1.Create the CIF or Modify the older CIF if any exists
2.Invoke CASBAO menu
3.Select the scheme code

• SBGEN - SB general a/c without cheque book
• SBCHQ - SB general a/c with cheque book
• SBPEN - SB pension a/c with cheque book
• SBPWC - SB pension a/c without cheque book

4.Click on GO(F4)

5.Select mode of operation

6.Select the documents received as NO

7.Enter the Related party 2 and Related party 3 details for minor and joint accounts

8.Enter the Nomination details if any

9.Enter submit(F10)

10.Note down the A/C number and verify the same in CASBAV menu in supervisor login

11.Do the funding for the opened SB A/C using CTM menu

12.Verify the transaction in the same menu in supervisor login

13.Issue the cheque books for cheque accounts using HICHB menu

14.Verify the trasaction in the same menu in supervisor login

15.Check the cheque book status for SB A/Cs in HCHBM menu.

Note :

We need not choose documents received as YES, as we are not sending any documents related to AOF for scanning at CPC.

Find SOL ID of Other Post Offices in DOP Finacle

There are many ways to find the SOL ID of the other POs in India Post finacle. Some of them are given below.

Step By Step Procedure in Detail - India Post Finacle Guide

1st Way:

1. Invoke HFTI menu
2. Delete the SOL ID in the SOL ID field and enter the pincode of the post office for which SOL ID has to be known.
3. Click on the searcher beside the SOL ID field.
4. System will display the SOL ID of that particular post office if it is migrated to finacle.

2nd Way:

1. Invoke HAFI menu
2. Delete the SOL ID in the SOL ID field and enter the pincode of the post office for which SOL ID has to be known.
3. Click on the searcher beside the SOL ID field.
4. System will display the SOL ID of that particular post office if it is migrated to finacle.

3rd Way:

1. Invoke HFTR menu
2. Delete the SOL ID in the SOL ID field and enter the pincode of the post office for which SOL ID has to be known.
3. Click on the searcher beside the SOL ID field.
4. System will display the SOL ID of that particular post office if it is migrated to finacle.

4th Way:

1. Invoke HACXFSOL menu
2. Function – Transfer
3. Click on GO (F4)
4. In the Target SOL ID field, enter the pincode of the post office for which SOL ID has to be known.
5. Click on the searcher beside the Target SOL ID field.
6. System will display the SOL ID of that particular post office if it is migrated to finacle.

In short, wherever you find the SOL ID field, you can delete your office SOL ID and can enter the pincode of the post office for which SOL ID has to be known and you have to click on the searcher beside that field to know the SOL ID of that particular post office.

Solution for Wrong Account Openings in DOP Finacle

Solution for Wrong Account Openings in DOP Finacle

India Post Finacle Solution for Wrong Account Openings

In India Post Finacle, there are many cases where the accounts are opened wrongly in different aspects. Some of them are discussed below

Step By Step Procedure in Detail - India Post Finacle Guide

Case 1: Account opened with wrong CIF 

1. Invoke menu HCCA

2. Choose function as MODIFY

3. Enter account no

4. Click on GO (F4)

5. Enter the correct CIF by Deleting the existing CIF

6. Select Modify A/C Name as YES (Mandatory)

7. Choose appropriate Reason code

8. Click on SUBMIT (F10)

9. Verify account number using same menu in supervisor login.

Case 2: Account opened with incorrect value date or incorrect denomination (in case of RD) or incorrect deposit amount (in case of TD/MIS/SCSS )

If the account is not opened through agent the process is simple.

1. Invoke the verification in Supervisor login

2. Choose function as Cancel

3. Enter account id 

4. Click on SUBMIT (F10)

If the account is opened through agent the process is a bit tedious. If we had HCRT available first we have to reverse the agent commission and the follow the above 4 steps. But since HCRT is not working let’s see how it is done.

1. First verify the wrongly opened account.

2. Invoke the menu HACXFRSC

3. Choose the function as Transfer

4. Click on GO (F4) 

5. Enter the account ID

6. Choose target scheme code as exceptional account.

• For RD account target scheme code as RECURRING DEPOSIT exceptional

• For MIS/TD/SCSS account, target scheme code as MIS/TD/SCSS exceptional account

7. Click on SUBMIT (F10) and note down the instruction no.

8. Verify the instruction no using same menu in supervisor login.

9. Then close the account using appropriate menu and choose closure reason as Exceptional closure. (just follow the normal closure procedures) 

10. Verify the closure using appropriate menus.

Open the account again with correct values.

Alternately,

After opening the account, before verification, note down the transaction id related to that account opening using HFTI menu.

1. Invoke HFTI menu

2. Enter the Entry user id (User id in which the account was opened)

3. Select transaction status as Entered.

4. System will display all the unverified transactions including Account openings.

5. Note down the Transaction id related to that particular account which was opened wrongly by finding the account number generated.

6. Delete that transaction id in PA login using HTM menu.

7. Verify the deleted transaction using the same menu in supervisor login.

8. Then the account will be opened with Zero balance

9. Close the account using Exceptional closure reason code by making an error entry.

10. Reverse the agent commission from the agents SB Account.

11. Then open the account again with correct values.

Case 3: Wrongly opened certificates

Since each certificate is treated as individual account in Finacle you can follow the same procedures as explained above but you have to follow the steps for each certificate. 

Case 4: Multiple account openings

Many times we get “System could not get response from server” while doing transactions. If you get this error while opening new accounts, 99% the account will be opened. Don’t press SUBMIT button again and again when you get this error. The number of times you press the button, the number of times the account will be opened. So for Sachin tendulkar’s sake don’t press the submit button again and again when you get System could not get response from server error while opening new accounts or issuing new certificates. Use HFTI or HAFI menus to check if the account is opened or not. Only after you are absolutely sure that the account is not opened, you can open the account again.

If multiple accounts are opened, you can follow steps in Case 2 above and close the extra account openings. Make sure you deduct excess agent commission payment if any.

Courtesy : http://dopfinacle.blogspot.in/

Finacle Guide for BO Transactions in Detail: At SO/HO

Finacle Guide for BO Transactions in Detail: At SO/HO

In India Post Finacle, All BO transactions should be done only after initiating the Day End process by invoking HISCOD

Step by Step Procedure In Detail:

SB Deposit

1. Invoke CXFER menu

2. Function - ADD

3. Transaction Type/Sub Type - Bank Induced

4. Click on GO (F4)

5. Enter Dr A/C ID as your SOL ID+ 0339

6. Enter Cr A/C ID as SB account no

7. Enter the Amount

9. Enter the BO name in Transaction Particulars field. (Delete ‘BY TRANSFER’ and enter BO name)

10. Enter Value Date as BO Date.

11. Click on POST

12. Note down the transaction id and verify the same in the same menu in supervisor login.

SB Withdrawal

1. Invoke CXFER menu

2. Function - ADD

3. Transaction Type/Sub Type - Bank Induced

4. Click on GO (F4)

5. Enter Dr A/C ID as SB account no

6. Enter Cr A/C ID as your SOL Id+ 0339

7. Enter the Amount

9. Enter the BO name in Transaction Particulars field. (Delete ‘BY TRANSFER’ and enter BO name)

10. Enter Value Date as BO Date.

11. Click on POST

12. Note down the transaction id and verify the same in the same menu in supervisor login.

SB Account Opening

1   1. Follow the steps in SB A/C Opening. After Step 6, choose Branch Office ( Just click the searcher beside Branch office field and choose the BO)

2   2. Continue the next steps and open the account.

     3. For initial Deposit, follow the steps in SB deposit section above.

SB Closure

1. Invoke HCAAC menu

2. Function - Close

3. Enter the A/C number

4. Select the transaction type as Transfer and Enter Transfer A/c Id as your SOL id + 0340

5. Click on GO (F4)

6. Go through A/C information and Closure tabs

7. Enter the appropriate closure reason code in Closure tab

8. Click on SUBMIT (F10)

9. Verify the closure in supervisor login using the same menu

10. Invoke CXFER menu

11. Function – ADD, Transaction Type/Sub Type - Bank Induced

12. Click on GO (F4)

13. Enter Dr A/C ID as your SOL Id+ 0340

14. Enter Cr A/C ID as a) your SOL Id+ 0339

15. Enter the Amount (SB Closure maturity value)

16. Enter the BO name in Transaction Particulars field. (Delete ‘BY TRANSFER’ and enter BO name)

17. Enter Value Date as BO Date.

18. Click on POST

19. Note down the transaction id and verify the same in the same menu in supervisor login.

Note:  We should not recommend closing SB accounts as there are so many errors while closing SB accounts. Convince the customer to just maintain the account with minimum balance and keep the account alive.

RD Deposit

1. Invoke CRDP menu

2. Function -Add

3. Transaction type – Transfer/Bank Induced.

4. Click on GO (F4)

5. Enter RD A/c number

6. Enter the Amount and Note down the default if any

7. Enter the value date as BO date

8. Scroll down and Choose mode of Payment as Transfer

9. Enter Account Id as your Sol Id+0339

10. Enter Transfer amount

11. Click on SUBMIT (F10)

12. Note down the transaction id and post the same in the same menu in supervisor login

RD Account Opening

1   1. Follow the steps in RD A/C Opening. After Step 5 choose Branch Office ( Just click the searcher beside Branch office field and choose the BO)

2   2. Follow the remaining steps and Open the account and verify the same in supervisor login.

RD Closure

1. Invoke CRDCAAC menu

2. Function - Close

3. Enter A/C ID

4. View the signature using F9

5. Click on GO (F4)

6. Select the box nearer to Close

7. Enter appropriate closure reason code

8. Select Repayment Mode as Transfer

9. Enter the Repayment A/C as your SOL id+0340 for transfer

10. Click on SUBMIT (F10)

11. Verify the closure in supervisor login using CRDCAACV menu

12. Invoke CXFER menu

13. Function – ADD, Transaction Type/Sub Type - Bank Induced

14. Click on GO (F4)

15. Enter Dr A/C ID as your SOL Id+ 0340

16. Enter Cr A/C ID as a) your SOL Id+ 0339 for cash closures and giving RBI cheque b) Customer SB A/c no if transferring to SB.

7. Enter the Amount (RD Closure maturity value)

9. Enter the BO name in Transaction Particulars field. (Delete ‘BY TRANSFER’ and enter BO name)

10. Enter Value Date as BO Date.

11. Click on POST

12. Note down the transaction id and verify the same in the same menu in supervisor login.

TD Account Opening

1   1. Follow the steps in TD A/C Opening. After Step 15 scroll down to the sub heading “MIS CODE”. There you will find Branch Office field. Choose Branch Office ( Just click the searcher beside Branch office field and choose the BO)

2   2. Follow the remaining steps and open the account and verify the account using CMISAOPV.

TD Account Closure

1. Make sure that the overdue interest is paid upto date

2. Invoke HCAACTD menu

3. Function - Close

4. Enter TD A/C ID

5. View signature (F9)

6. Click on GO (F4)

7. View Account information Tab

8. View Closure Details

9. Select Close mode as a) Repayment account for Cash closures and Closure by giving RBI cheque b) SB account for transferring closure maturity value to customer SB account.

10. Repayment account ID is automatically SOLID+0340 account only.

11. For SB A/C Transfer, Select SB Account and Enter SB A/C ID, Enter Cash CCY Code as INR.

12. View Closure Exceptions

13. Select Appropriate Closure Reason Code

14. Click on SUBMIT (F10)

15. Verify the transaction in supervisor login using HCAACVTD menu

16. For closure by RBI and cheque and cash do the following steps also.

17. Invoke CXFER menu

18. Function – ADD, Transaction Type/Sub Type - Bank Induced

19. Click on GO (F4)

20. Enter Dr A/C ID as your SOL Id+ 0340

21. Enter Cr A/C ID as a) your SOL Id+ 0339 for cash closures and giving RBI cheque b) Customer SB A/c no if transferring to SB.

22. Enter the Amount (RD Closure maturity value)

23. Enter the BO name in Transaction Particulars field. (Delete ‘BY TRANSFER’ and enter BO name)

24. Enter Value Date as BO Date.

25. Click on POST

26. Note down the transaction id and verify the same in the same menu in supervisor login.

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India Post Finacle Guide for MIS Interest Withdrawal

India Post Finacle Guide For MIS Interest Withdrawal

India Post Finacle Guide For MIS Interest Withdrawal 

In India post finacle, MIS interest will be credited automatically into concerned sundry account (SOLID+0337) unless Auto credit to savings account is specified. 

Step By Step Procedure in Detail - India Post Finacle Guide 

1.Invoke HTM menu 

2.Function - Add 

3.Transaction type/subtype - Cash/Normal payment/Customer induced for A/C tranfer 

4.Click on GO(F4) 

5.Enter MIS sundry a/c id which is SOL ID followed by 0337 

6.Enter the amount 

7.Enter the MIS a/c no. as ref. no. 

8.Click on GO(F4) 

9.Again Enter the ref. no. which is nothing but MIS A/C no. 

10.Click on GO(F4) 

11.Select the amount specified 

12.Click on Accept 

13.Click on post 

14.Note down the reference id and verify the same in the same menu in supervisor login. 

Note 1: For, Customer Induced Transactions, After step 12, Click on ADD and enter the account to which the interest amount is to be transferred.Click the contra-adjustment button(3=3) and then click on POST. 

Note 2: In the second screen, If there is an error showing "no records fetched", clear both the amounts and click on GO (F4).